Terms of service

Exchange, Return And Refund Policy

Nine Lives Coffee Roasters’ coffee is roasted each week as it’s a fresh product, meaning it’s perishable with a limited consumption window.This means that if we sell and send coffee to a customer, and for some reason, it’s returned to us, we aren’t able to resell it.

To request a return or exchange of the product, images of the following are required:

Courier label
Box where the product arrived
The product or products that must be returned or exchanged

In case of not being able to provide these images, we will not be able to make any change or refund. We will only accept returns in the following cases:

A mistake in the order for which Nine Lives Coffee Roasters is at fault.
If you don’t receive the packet due to an error by the shipping company/courier.
The customer received a product (not coffee) and it was not what they expected. In this case, we will take care of the collection and the customer must be responsible for the cost of shipping. This cost will be deducted from the amount to be returned of the unwanted product. Said return will be made once the product is received at our facilities, having verified that it is in perfect condition.

Terms & Conditions

Welcome to Nine Lives Coffee Roasters for our online store. Terms and conditions stated below apply to all visitors and users of ninelivescoffee.co. You are bound by these terms and conditions as long as you’re on ninelivescoffee.co.

General

The content of terms and conditions may be changed, moved, or deleted at any time. Please note that ninelivescoffee.cohas the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, ninelivescoffee.co will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site,” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by Critical Mass PLT.

Comments and Feedbacks

All comments and feedbacks to Nine Lives Coffee Roasters will remain.

User shall agree that there will be no comment(s) submitted to ninelivescoffee.co that will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. User will be the only one responsible for any comment’s content made.

Product Information

We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user's monitor.

User shall agree that ninelivescoffee.co may send newsletters regarding the latest news/products/promotions etc. through email to the user.

Indemnification

The user shall agree to defend, indemnify and hold ninelivescoffee.co harmless from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Site.

Link to other sites

Any access link to third-party sites is at your own risk. ninelivescoffee.co will not be related or involved with any such website if the user’s content/product(s) get damaged or lost in connection with a third-party site.

Inaccuracy Information

From time to time, there may be information on ninelivescoffee.co that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, availability, and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfied with your purchased product(s), please return it back to us with the invoice.

Termination

This agreement is effective unless and until terminated either by the customer or ninelivescoffee.co. Customer may terminate this agreement at any time. However, ninelivescoffee.co may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply with the terms and conditions above.

Shipping and Delivery Policy

Items in stock: 2-5 working days for Standard Delivery items. Items out of stock: Please email or call us at 012-920 5844 for assistance.

Payments

All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, or online payment methods.

Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order.